GUEST’S ANSWER: Devonne Carter, licensed clinical social worker who has taught etiquette classes at Oklahoma Christian University: If she is the trainer, she can incorporate manners into the lessons as part of the curriculum, or even as “fun facts” on a typed sheet or as an opening trivia quiz. Good manners allow us to communicate with others who are different than ourselves.
It allows us to be in the same level and to connect. I can think of several reasons a young business person would want to connect with people of a different age or culture — those they are serving in the business or selling to, or their managers. They will benefit personally from these connections.
Callie Gordon is 20-something, Lillie-Beth Brinkman is in her 40s, and social columnist Helen Ford Wallace is 60-plus. To ask an etiquette question, email firstname.lastname@example.org.