AAA plans to eliminate 90 positions at its northwest Oklahoma City operations center by the end of November as it consolidates emergency dispatch for its Oklahoma members to its Tulsa office.
The Oklahoma City center, which provides insurance services and answers calls for roadside assistance, sent a notice of layoffs to the state Commerce Department on Wednesday. Federal law requires companies to send notices 60 days before a shutdown affecting more than 50 people at a single site.
AAA Oklahoma spokesman Chuck Mai said the consolidation affects jobs providing roadside assistance for AAA members in Oklahoma and several other states. AAA is moving roadside assistance to its state chapters.
“It just wasn't working out for the clubs to do those calls for a multistate area,” Mai said. “We found we were losing some of that hands-on service in emergency situations.”
Employees affected by the consolidation will be offered transfers to AAA Oklahoma's Tulsa headquarters or can apply for openings in the insurance business unit in Oklahoma City, Mai said.
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