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AP-GfK Poll: Negative view of health rollout eases

Published on NewsOK Modified: January 27, 2014 at 9:10 am •  Published: January 27, 2014
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WASHINGTON (AP) — Memo to the White House: The website may be fixed, but President Barack Obama's new health insurance markets have yet to win over most consumers.

Negative perceptions of the health care rollout have eased, a new Associated Press-GfK poll finds. But overall, two-thirds of Americans say things still aren't going well.

Of those who've tried to sign up, or who live with someone who has, 71 percent have encountered problems. But the share reporting success jumped to 40 percent from a meager 24 percent in December.

"Everything is not perfect; it takes time to work out the glitches," said Carol Lyles, a homecare provider from Los Angeles who was able to get coverage as a result of the law. "If done right, I believe it will provide the services that are needed."

The poll comes with about 60 days left in open enrollment season. The administration is playing catch-up to meet its goal of signing up 7 million people in new insurance exchanges that offer subsidized private coverage to middle-class households. So far, the markets have attracted an older crowd that tends to be more costly to cover. Younger people in the coveted 18-34 age group are still mainly on the sidelines.

While the poll did not find a turnaround for "Obamacare," the trend offers some comfort for supporters of the health care law.

In December, 76 percent of adults had said the opening of the new markets was not going well. Such negative perceptions have now fallen 10 points to 66 percent.

Still, rave reviews remain rare.

Only 4 percent said things were going extremely or very well, while another 17 percent said things were going somewhat well.

Compare that to 38 percent who said the rollout had gone not at all well. Another 28 percent said things were not going too well. Add those together and it makes up two-thirds of the public.

"People were locked out of the system," said Karyle Knowles, a restaurant server from San Antonio. "They weren't able to access what they should have, which only added to the mayhem."

The White House had hoped to bring the ease of online shopping to the daunting process of buying health insurance. Instead, the federal website serving 26 states froze up when it was launched Oct. 1. Some of the 14 states running their own sites also encountered problems. It took the better part of two months to straighten out the issues with the federal exchange.

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