Out and About: Buying U.S. no guarantee of U.S. care

But a new Dell laptop raised his ire when the company’s around-the-world service proved inefficient.

Bowen, about a month ago, bought a Dell Studio 17 laptop — loaded, and with a price tag of $2,200. When he called the company to activate the wireless feature, he was connected to someone in another country.

Bowen said he spent 2½ hours, and talked to three different people, trying to get them to understand what he wanted.

What raised his ire more, was the information he picked up between calls — that for $125 he could talk to a rep in the U.S.

Bowen is old school; when many would buy foreign-made cars, he stuck with Ford and Chevy. He doesn’t mind paying more for something with an American label.

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