Options for reporting outages

FROM STAFF REPORTS Modified: August 6, 2010 at 1:37 pm •  Published: June 2, 2010
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EDMOND — Power outages in Edmond are tracked online via the Edmond Electric service outage map, which shows the number of customers without power and areas where power outages are reported.

Customers experiencing an outage can report the disruption in one of three ways:


• They may call from a telephone number entered in the city’s Customer Information System, and the system will recognize the location.


• Customers may call from a different telephone and report an outage by entering the phone number associated with the utility account.


• Customers can enter a utility account number.

The system helps alleviate the problems of phone lines getting overloaded when electrical outages happen.


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ONLINE
service outage map

The map can be seen at www.edmondok.com; click on Edmond Electric Outage Map in the top right corner. The service, operated by dataVoice in Allen, Texas, lists the number of customers in each substation area and how many are without service.

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