BY TOM AND RAY MAGLIOZZI Modified: September 27, 2012 at 12:29 pm •  Published: September 29, 2012
Dear Tom and Ray:

I need your help. My car has an odor that will not go away. My car, now known as "The Farm," smells like a barn. Basically, my brother's dog (her name is Drama) squirted her anal gland (yes, it's disgusting) on my Prius's fabric back seat. The substance permeated several layers of seat fabric. By the way, this was three years ago. I've had the car cleaned many times. They've shampooed the seats, done some sort of ozone cleaning, sprayed weird animal-scent removers, etc., and the smell hasn't gone away. The odor is so horrific that if I roll down the window and stop at a tollbooth or to pay a fast-food worker, the person literally flinches. Have you ever seen that "Seinfeld" episode about the car smell? Well, that's pretty much the situation I'm in. My mom thinks that if I change out the back seat, it will get rid of the smell. I think it's too late. Anything that is in the car for more than a few hours takes on that smell. If I'm in the car for several hours, I smell like the car. I think even if the seats are removed, the smell has become part of the interior's DNA and will never go away. It's horribly embarrassing! I can't let anyone get in the car. Do you have any advice? Is there any cleaning substance you can recommend? Or should I cut my losses and trade it in, hoping the dealer has no sense of smell? Please help. -- Joan

RAY: Wait until your dealer has a terrible cold, then go and trade it in.

TOM: I've had several cars like this, although not with this particular odor. Usually, it was mold. I'd have an old convertible, and the top would either leak or stop going up and down altogether. So I'd leave it down all summer (of course). The car would get wet, mold spores would be fruitful and multiply, and before I knew it, I was driving a biohazard level 3 containment zone.

RAY: Didn't help him much with dates. Although, on the plus side, he never got asked to drive the carpool.

TOM: If you hadn't waited three years, I think you'd have a better shot at this. We spoke to our Car Talk veterinary consultant, Dr. Linda Siperstein, and she says that for dog anal gland odor, they use a product called A.O.E., made by Thornell. She says this can even be sprayed right on the dog's tailpipe if necessary.

RAY: Thornell also makes a similar product for carpets and upholstery called Dog Odor-Off. The company claims that it works even after the offending material has dried, but who knows? Or maybe you've tried it already and it didn't help.

TOM: I'd say you've got three choices now. One is to replace the back seat with one from a junkyard, and then do your best to treat the rest of the car with one of these dog-gland-specific industrial-strength odor fighters.

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