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Keeping our customers happy by making our products accessible

by Alan Herzberger Modified: April 18, 2013 at 1:31 pm •  Published: March 30, 2009

I received an e-mail late last week from a user who was experiencing problem accessing our Classic Edition of The Oklahoman.

He was a subscriber of the print edition of The Oklahoman, but also has a log in for the electronic Classic Edition – and sudddenly, he couldn’t log in.

I directed him to our customer service specialist, Chaaze, who promptly helped him retrieve his user name and password for that content.

A day later, he was a happy Classic Edition user:

Thanks so much for getting on my problem so quickly.  We have it online now.  Thanks also to Chaaze who was kind, efficient and considerate.  I imagine at some point she wondered why my middle name was not “huh?”as I asked her to repeat so many times.  Thanks again.

The point of this post is simple: (1) To brag about how nice we all are here and (2) to show that we have so many different ways that people can access our content.

No. 1 is important, but No. 2 can’t be overstated. You can get our news and information online, in print, on special digital delivery mechanisms, on the iPhone, on the BlackBerry, on your generic cell phone, on the Amazon Kindle, on Twitter and coming soon … through mental telepathy.

(OK … The last one was a bit of a stretch).

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by Alan Herzberger
Digital Managing Editor
Alan Herzberger is the Digital Managing Editor for NewsOK.com and The Oklahoman. He focuses on content within OPUBCO Communications Group’s variety of digital products. He’s been with The Oklahoman since 1997, when he joined the sports...
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