Keeping our customers happy by making our products accessible
I received an e-mail late last week from a user who was experiencing problem accessing our Classic Edition of The Oklahoman.
He was a subscriber of the print edition of The Oklahoman, but also has a log in for the electronic Classic Edition – and sudddenly, he couldn’t log in.
I directed him to our customer service specialist, Chaaze, who promptly helped him retrieve his user name and password for that content.
A day later, he was a happy Classic Edition user:
Thanks so much for getting on my problem so quickly. We have it online now. Thanks also to Chaaze who was kind, efficient and considerate. I imagine at some point she wondered why my middle name was not “huh?”as I asked her to repeat so many times. Thanks again.
The point of this post is simple: (1) To brag about how nice we all are here and (2) to show that we have so many different ways that people can access our content.
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