Keeping our customers happy by making our products accessible

I received an e-mail late last week from a user who was experiencing problem accessing our Classic Edition of The Oklahoman.

He was a subscriber of the print edition of The Oklahoman, but also has a log in for the electronic Classic Edition – and sudddenly, he couldn’t log in.

I directed him to our customer service specialist, Chaaze, who promptly helped him retrieve his user name and password for that content.

A day later, he was a happy Classic Edition user:

Thanks so much for getting on my problem so quickly.  We have it online now.  Thanks also to Chaaze who was kind, efficient and considerate.  I imagine at some point she wondered why my middle name was not “huh?”as I asked her to repeat so many times.  Thanks again.

The point of this post is simple: (1) To brag about how nice we all are here and (2) to show that we have so many different ways that people can access our content.