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Depositing checks my app can’t cash … or something like that

by Alan Herzberger Modified: April 18, 2013 at 1:32 pm •  Published: September 7, 2010

Since I have a new iPhone, I’ve been downloading a lot of apps.

I’ve downloaded lots of news apps and lots of sports apps. I guess the apps you download say a lot about what’s important to you. In my case, the apps I’ve downloaded say that I like to know who’s winning the game and what’s happening in the world. I have quite a few apps in the categories of news and sports.

Sounds pretty noble of me. Unfortunately, the number of apps in each category show that, if I had to choose, I’d rather know who’s winning the game over what’s happening in the world.

I’m only human.

But how about this? …. I did download the app from my bank. That shows something. It shows that I have a mature side to by app collection.

The handy banking app is a useful tool that allows easy banking access — what I’ve spent and how much I have. That’s good stuff to have.

But the coolest thing about my banking app is that I can deposit checks into my account by simply uploading photos of the check. For some reason, that amazes me, and I had to try it immediately.

I started with a $6.25 check that I hadn’t gotten around to depositing. I heard a voice in my head ….

“That’s a good amount to try it with.”

(The voice wasn’t actually just in my head. It was said aloud by a colleague who likes living ‘off the grid.’)

“That way, when an eastern European hacker intercepts the transaction, you won’t be out hundreds of dollars.”

My colleague wasn’t giving the process a vote of confidence, but I carried on anyway.

I went through the entire process of taking the photos and entering the proper information before that entire deposit process failed. “Try again later,” it said.

Nothing is more frustrating than a process that fails and leaves no good reason for the failure.

“You can’t always count on technology.”

(That was the voice in my head again.)

So I waited a good 20 seconds, and then I tried again. Same result. “Try again later.”

So I waited 30 seconds, and then I tried again. Same result. “Try again later.”

Now I was really frustrated. I was beginning to wonder if an eastern European hacker was getting rich $6.25 at a time with my failed deposits.

I gave up. I really wanted this app’s deposit functionality to work. I would feel really cool.

So fast forward to Monday morning. Monday was an off-day for digital managing editors, so I was just working around the house (making lunch for the family along with some other housework).

While multi-tasking in the kitchen at home, I saw another check waiting to be deposited sitting on the counter. I grabbed the phone and tried again. As I took the photos for the deposit, I commented aloud to my wife that I was irritated that the app didn’t work right and wouldn’t it be cool if it did — wha ….

And just like that, it worked!

So I tried again with my $6.25 check. It worked again!

I tried again today with another check I received. It worked again!

Keep sending me checks, friends. I’m a depositing machine.

All told, I’m 3-for-6 in using the deposit portion of this application. And for some reason, I consider 50 percent to be a smashing success. I’m a big fan.

That’s the way it often is with technology. We’re quick to forgive things that don’t work quite right, as long as we’re confident that it will work right at some point in the near future.

For the next couple of weeks, I’ll be amazed and delighted every time the deposit process works. I’ll be the biggest fan.

Then, I’ll grow tired of it and wish it had another bell and/or whistle.

If only it could read me the latest college football scores while it magically put money into my bank account … that would be a great app.

by Alan Herzberger
Digital Managing Editor
Alan Herzberger is the Digital Managing Editor for NewsOK.com and The Oklahoman. He focuses on content within OPUBCO Communications Group’s variety of digital products. He’s been with The Oklahoman since 1997, when he joined the sports...
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