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Love's founder reiterates business practices amid feds' investigation of rival

Jay F. Marks Published: April 22, 2013

The ongoing investigation of one of the nation’s largest truck stop chains has nothing to do with Oklahoma City’s Love’s Travel Stops and Country Stores.

Love’s added 40 locations when the two former rivals merged in 2010, but founder Tom Love on Monday used the fraud allegations as an opportunity to reiterate the company’s business practices in a letter to all Love’s employees.

“Since the founding of our company 50 years ago, we have always strived to run our business in a straightforward and transparent manner. Our core values -customer focus, integrity, strong work ethic, innovation and perseverance – are the foundation on which I built this company. These are also the values that guide our everyday actions, decisions and behavior as employees. Nothing is more important than focusing on meeting the needs of our customers.

Our employee base, from sales teams to drivers to store cashiers, is made up of talented professionals who are respected for their kmowledge of the trucking and transportation industry we serve. Our approach to working with customers and potential customers reflects the same core values we all abide by at Love’s, and we are all held to the highest standards of accountability for our actions.

Moving forward, I encourage you to continue taking care of our customers with the same core values they have come to expect from us. Let’s be difference-makers today.”

Love’s. which was founded in 1964, has more than 290 locations in 39 states. It has about 10,000 employees.

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