AT&T cellphone customers in Taloga wonder where their signal went

Some mobile phone customers of AT&T in the northwestern town of Taloga haven't had service for several weeks. AT&T said it is working on the problem.
by Paul Monies Modified: June 7, 2013 at 8:57 pm •  Published: June 8, 2013
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For some AT&T customers in this northwestern Oklahoma town, dead zone takes on a new meaning.

A cemetery on a hill near the town of 299 is the only place they can get a signal on their AT&T cellphones. It's been that way for at least three or four weeks, said Calvin Cole. He works in Taloga but lives outside of town, where he gets a signal.

“I've contacted them three or four times, and they keep saying it must be an issue with my phone,” Cole said.

In a statement, AT&T said it was aware “some wireless customers in Taloga are experiencing service issues” and it is looking into the matter.

Cole said he's willing to give AT&T some time to fix the problem. Other carriers offer service in the area, but Cole said he's on a family plan. He can't drop his service when the rest of his family doesn't have any problems.

Connie Smith, who works at the Dewey County Courthouse in Taloga, said she and fellow AT&T customers are growing frustrated. She often hears it from landmen from out of town who come to the courthouse to search property records but can't check their emails or take calls on their phones.

“It seems like it has been getting worse,” said Smith, who has also heard complaints from friends in nearby Vici and Seiling.

Glenn Gore, who has an AT&T phone for work and a Verizon phone for personal use, said his AT&T phone hasn't had a signal for the last couple of weeks in Taloga.

“It just quit working. It just says ‘No Service' now,” Gore said.

Gore said he thinks the problem comes from a cell tower operated by Pioneer Cellular that is no longer working for AT&T customers. AT&T representatives couldn't confirm that issue.

The Federal Communications Commission, which regulates mobile phone service, has a hotline for consumer complaints at (888) 225-5322.

by Paul Monies
Energy Reporter
Paul Monies is an energy reporter for The Oklahoman. He has worked at newspapers in Texas and Missouri and most recently was a data journalist for USA Today in the Washington D.C. area. Monies also spent nine years as a business reporter and...
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