Audit: One-stop state licensing system little used

Published on NewsOK Modified: December 8, 2013 at 1:43 pm •  Published: December 8, 2013
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LANSING, Mich. (AP) — Michigan departments mostly aren't using a one-stop online permitting system designed to help people who want to start, operate or expand a business, according to the state's auditor general.

The state spent $20 million developing and maintaining the Michigan Business One Stop System, but it gets little use, an audit released last week says. The system was created from 2007-09 to give entities doing business with the state a single entry point and to streamline licensing.

Auditors said that state agencies have no strategic plan for the continued development and use of the one-stop system.

A lead agency told other departments to integrate with the new system. But agencies said their permitting processes were complex and it was easier for businesses to use existing procedures.

"Seven of the nine state departments that are responsible for registering businesses or issuing licenses and permits do not use MBOS to process most of their licenses, permits and registrations," the auditors wrote. They said the licensing and agriculture departments "were developing new licensing and permitting systems and were not certain whether the new systems should integrate MBOS."

The reason, the auditors said, was that the two departments "questioned whether integrating the new systems with MBOS would provide value to the departments or their customers."

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