Banks extend fee waivers for storm-hit customers

Associated Press Modified: November 4, 2012 at 7:00 pm •  Published: November 4, 2012

Customers of PNC Financial Services Inc. will waive overdraft fees until the end of business Nov. 7 in New York City, New Jersey, northeastern Pennsylvania and Philadelphia. Customers in those areas have until the close of business on Nov. 8 to bring accounts that were overdrawn current.

Customers in central Pennsylvania, Maryland, Delaware, Virginia and Washington D.C. have until the end of the day Nov. 5 to avoid fees.

PNC mortgage and home equity loan customers should call 800-822-5626 to learn about late fee waivers. Student loan customers should call 800-762-1001. Credit card and consumer loan customers should call 888-762-2265. Small business loan customers should call 855-762-2365.

ATM usage is free at non-PNC machines through Nov. 7 for the all of the affected areas. PNC did not say how many branches were still closed due to the storm.

Bank of America Inc. said more than 85 its percent of its branches and ATMs were open in the affected areas.

The bank said customers affected by the storm and floods in Connecticut, Delaware, Maryland, New Jersey, New York, Pennsylvania, Rhode Island, New Hampshire, Maine, Massachusetts, Virginia and the District of Columbia will automatically receive a refund on overdraft, insufficient funds and non-Bank of America ATM fees incurred as a result of storm conditions through Nov. 5.

Credit card cash advance fees and late payment fees on credit cards and some consumer and small business loans, including home equity, auto and personal loans, will also be waived.

Also, customers may qualify to receive credit line increases on their existing Bank of America Visa card and MasterCard; modify or extend payments on loans, credit cards or lines of credit; receive special assistance with lost, missing or late loan or card payments; and avoid early withdrawal penalties on bank certificates of deposit.

The bank has set up a hotline for customers impacted by the storm at 855-729-1764. Customers can use this number to request credit line increases on existing Bank of America cards or modified or extended payments on loans, credit cards and lines of credit.

HSBC said customers should call 800-975-4722 to find out about reversing fees generated as a result of the storm. The bank listed dozens of branches that remained out of service as of Saturday on its website, but had not updated the list on Sunday.