HARTFORD, Conn. (AP) — The Metropolitan Transportation Authority and the state have agreed to establish an independent review of projects before work is done on power or electrical lines to avoid outages similar to a major disruption last September on the Metro-North Railroad.
Gov. Dannel P. Malloy rebuked the region's commuter rail line after emerging from a meeting on Monday in his Capitol office with Thomas F. Prendergast, chairman and chief executive of the MTA, and Joseph Giulietti, the new Metro-North president.
"I have made it perfectly clear, as I think was evident to both of the gentlemen, that they have lost the confidence of many of our riders and citizenry in the state of Connecticut and it's their job to earn it back, to earn it back by on-time performance, to earn it back by reliability and to earn it back by getting a reputation for safety," Malloy said.
Malloy, a Democrat, said communication between the state and the rail line, which serves New York and Connecticut, must be "factually based, real communications with real timelines for products and services to be delivered." He said he told the rail line executives that poor communications have led to "mistrust and distrust" among commuters.
The MTA operates Metro-North and the Long Island Rail Road. Commuters along Metro-North's New Haven line have complained about crowded trains due to a lack of rail cars though messages are posted at stations assuring riders that the line is functioning at full levels.
Prendergast promised that the rail line will work to improve service.
"We stand aligned with the governor and the people of Connecticut and focusing on restoring Metro-North's service to the level it once had," he said.