Kevin Counihan, the CEO of , is walking through the 15th floor of a downtown Hartford office building that houses Connecticut's health insurance marketplace. He passes the legal department, the IT folks and the consultants, then stops in front of three large, wall-mounted computer screens.
"These are showing in real time, activity on our website. So, for example, right now you're looking at the number of concurrent users on the site," Counihan says. "So you can see that there are 212 people in the process of applying for insurance on the site."
The monitors and technology are just a part of what his agency is doing right. Connecticut is widely seen as one of the states that is . The state's website works well, and it has already exceeded its first-year enrollment goals. Other states have noticed.