HARTFORD, Conn. (AP) — Connecticut officials, responding to hundreds of complaints about sharply rising electric rates and allegations of deceptive practices, unveiled legislation on Tuesday requiring greater disclosure from electricity suppliers and fixed rates for at least three months.
Gov. Dannel P. Malloy, Attorney General George Jepsen, Consumer Counsel Elin Swanson Katz and Senate President Pro Tem Donald Williams spoke to several dozen senior citizens at a Hartford senior citizen wellness center to detail a proposed "bill of rights" for consumers.
Evidence of a "serious dysfunction" in energy markets is a business model among some electricity suppliers that relies on consumer ignorance, preventing them from changing their supplier, Jepsen said.
The legislation would require electric bills to show the rate charged, term of service and other details. Suppliers also would be required to disclose the highest and lowest rates.
The measure also would require electricity suppliers to fix introductory "teaser" rates for at least three months. A major complaint by consumers has been sudden and unexpected increases in rates when introductory rates expire.
Suppliers also would be required to comply quickly with customer requests to be switched back to either of Connecticut's two regulated utilities or another electric supplier. The legislature's annual session ends on May 7.
Discount Power in Shelton, which was among several companies cited by Jepsen and Katz, told callers in January that price increases were due to extremely high demand for energy during the winter's fierce cold spells.
In comments to the Public Utilities Regulatory Authority, Gulf Oil Limited Partnership said last month that a requirement for written consent from customers before switching from a fixed to a variable rate contract would increase the cost of keeping customers. Customers on fixed price contracts should instead be notified of the terms of the renewal and how to make sure the contract is not renewed.
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