UPDATE: Cox Communications residential customers without email service
Cox Communications company officials said they have restored email service to about 55 percent of their customers by 10 p.m. Sunday.
Thousands of Cox Communications customers across Oklahoma were without email Sunday because of an outage, company officials said.
The email storage platform that supports residential customers failed sometime Friday evening, causing all residential customers in the state to lose access to their incoming email, spokeswoman Kristin Peck said.
Peck could not give an estimated time for when the outage would be fully resolved, but said by 10 p.m. about 55 percent of customers had their service restored.
One customer, Greg Silver, of Oklahoma City, said he hasn't had Cox email since Friday.
“Email is such an integral part of people's lives now that being without it for several days is devastating,” he said in an email sent to NewsOK.com through a different account.
Tim Larson, of Oklahoma City, also reported the problem to NewsOK. He said, “Cox Webmail has now been down for almost two days. Luckily I'm on Yahoo!”
Cox's email service problem also is affecting states in the Midwest and along the East Coast. Only residential customers are affected; Cox Business customers should have normal email service, Peck said.
Customers can still send email, and incoming messages are being saved and will be available when the problem is resolved, Peck said.
“We are intensely focused on this restoration effort,” Peck said. “We are working around the clock to get this fixed.”
Peck said the outage was not caused by hackers and no customer data was compromised.
News Photo Galleriesview all
- 35920Oklahoma tornadoes: The 'Big Dog,' the little boy and the hug that triumphs over tragedy
- 15377Bradley Cooper, Zach Galifianakis, Ed Helms drink in success of 'Hangover' series
- 9806Hobby Lobby argues case before federal judges
- 9680Oklahoma tornadoes: Woman meets the military officer who shared the clothes off his back
- 9189Oklahoma tornadoes: Thunder reverses the role, takes a turn at cheering on the community
- 7926Blake Shelton's "Healing the Heartland" televised tornado benefit set for Wednesday at Chesapeake Energy Arena
- 7748Story behind the photo: Family members describe desperate search for one another after EF5 twister