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UPDATE: Cox Communications residential customers without email service

Cox Communications company officials said they have restored email service to about 55 percent of their customers by 10 p.m. Sunday.
BY BRYAN DEAN Modified: December 16, 2012 at 11:42 pm •  Published: December 16, 2012

Thousands of Cox Communications customers across Oklahoma were without email Sunday because of an outage, company officials said.

The email storage platform that supports residential customers failed sometime Friday evening, causing all residential customers in the state to lose access to their incoming email, spokeswoman Kristin Peck said.

Peck could not give an estimated time for when the outage would be fully resolved, but said by 10 p.m. about 55 percent of customers had their service restored.

One customer, Greg Silver, of Oklahoma City, said he hasn't had Cox email since Friday.

“Email is such an integral part of people's lives now that being without it for several days is devastating,” he said in an email sent to through a different account.

Tim Larson, of Oklahoma City, also reported the problem to NewsOK. He said, “Cox Webmail has now been down for almost two days. Luckily I'm on Yahoo!”

Cox's email service problem also is affecting states in the Midwest and along the East Coast. Only residential customers are affected; Cox Business customers should have normal email service, Peck said.

Customers can still send email, and incoming messages are being saved and will be available when the problem is resolved, Peck said.

“We are intensely focused on this restoration effort,” Peck said. “We are working around the clock to get this fixed.”

Peck said the outage was not caused by hackers and no customer data was compromised.


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