Cox Communications will cut 240 jobs in Oklahoma City and another 84 jobs in Tulsa as part of a plan to consolidate its services at regional offices around the country, according to notices filed with the state. However, the company is also expanding its sales force in Oklahoma City by about 300 positions.
Layoff notices filed with the Oklahoma Commerce Department this week show that Cox plans to eliminate all customer service and technical support jobs in Oklahoma City and all customer care accounts service jobs in Tulsa. Cox will eliminate the positions between May and September, according to the notices.
The notices were filed with the Commerce Department under the federal Worker Adjustment and Retraining Notification Act, which requires most large employers to give workers and local governments at least 60 days notice of a mass layoff.
Cox sent the layoff notice because it is legally required to do so when shifting jobs to another location, but many of the affected employees will relocate to other positions within the company or chose to move to Cox call centers in other states to keep their jobs, Cox spokeswoman Christine Martin said.
“Many fewer people will lose their jobs because we are working to retain those people,” Martin said.
The layoff notices say the bulk of positions that will leave Oklahoma City — 134 positions — are customer care technical support jobs.
Cox has given its Oklahoma City employees an option to move to Cox call centers in other states to keep their jobs, and is offering employees up to $15,000 in relocation assistance, Martin said.
The Atlanta-based phone, Internet and cable TV provider told The Oklahoman last week that it would move technical support jobs out of state to one of seven Cox Centers of Excellence around the country.
Oklahoma City will become a center of Cox sales-related positions and the company plans to add about 300 sales positions to Oklahoma as part of the shift. The company is shifting to consolidate services at specialized call centers to reduce call wait times and improve customer services overall, Martin said.
Cox has about 2,000 employees in Oklahoma.