DETROIT (AP) — Facing international criticism for mass water shutoffs aimed at resolving millions of dollars' worth of unpaid bills, Detroit's mayor announced Thursday the bankrupt city will offer affordable, consistent payment plans and financial assistance to many delinquent customers.
Mayor Mike Duggan made the announcement Thursday at City Hall. His office and Detroit water officials spent days redesigning how collections will be handled.
Duggan said the "city needs to be more mindful making sure water is affordable," and added the plan should make it much easier for people to pay or seek help if they cannot.
"If you're truly in need, we're going to get you to the right place," he said.
Detroit has shut off service to around 17,000 to 18,000 residential customers, approximately one of 10 of the roughly 170,000 total. About 60 percent to 70 percent have been restored and officials say restorations continue, though officials say at least 20 percent of residences cut off are abandoned.
The shutoffs have been imposed against commercial and residential customers 60 days behind or owing more than $150. Several groups appealed to the United Nations for support, and three U.N. experts responded the shutoffs could constitute a violation of the human right to water.
Duggan promised to streamline the payment process for customers facing shutoffs, including expanding hours of operations and more staff to help, and improve notification to delinquents. The city also has created a nonprofit fund to accept donations for those in need. It already has a few hundred thousand dollars in it, said Duggan, who was given control of the water department by state-appointed emergency manager Kevyn Orr as criticism of the shutoffs escalated.
Shutoffs have been halted until Aug. 25. That date remains in place but the city plans a Water Fair on Aug. 23 to give customers one final opportunity to take care of bills and get support.
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