Domino's adds app with computer-generated voice to take mobile orders

‘Dom’ character to start taking Domino’s pizza orders over mobile phones.
By CANDICE CHOI, AP Food Industry Writer Published: June 17, 2014

Tech update

‘Dom’ character to take orders

— Domino’s is introducing its own version of Siri.

The pizza delivery chain Monday is introducing a function on its mobile app that lets customers place orders by speaking with a computer-generated voice named “Dom.” The rollout is part of an ongoing push by Domino’s to take business away from rivals by offering more convenient ways to order.

The company, based in Ann Arbor, Mich., says the updated app for iPhones and Android devices will deliver a “human-like, conversational” experience, but notes that it will take some time to work out the kinks in the technology.

“It is not perfect,” Domino’s CEO Patrick Doyle said in an interview. “This is the sort of thing, like any other really new technology launch, you’re going to learn, you’re going to get better.”

Already, mobile and online ordering accounts for 40 percent of Domino’s U.S. sales. Growing that portion of its business has become a priority for the chain, with customers increasingly saying they prefer to place orders that way. Meanwhile, Doyle noted that smaller pizza shops don’t have the money to invest in such technologies.

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