If Pelco used a vendor that could assemble the parts automatically, there'd be a 3 percent to 5 percent error rate, Nash said.
Conversely, the Dale Rogers' workers have less than a one-tenth of 1 percent error rate, he said.
“And if there's ever a problem, we can talk to employees who can fix it in a hurry,” Nash said. “Our customers know what they're getting is perfect almost every time, and you can't put a price on customer service,” he said.
Jerry Weddington, assistant director for Dale Rogers, said it's a good match because Pelco and Dale Rogers both are very process-driven. “Dale Rogers,” he said, “understands each person's ability and promotes that ability in natural and purposeful workplaces.”
Other companies, such as Bodycote thermal processing provider, Digital Designs speaker systems and Beam's Seatbelts have similar partnerships with Dale Rogers, Weddington said.
For his part, Dale Rogers' client Chris Howell said he loves working at Pelco. “I feel happy and blessed,” Howell, 34, said. “I can make friends, and make my mind focus on work.”
Howell said he likes to spend the money he makes on others.
“I enjoy taking my friends out to eat at Golden Corral or buying coffee for my mother,” he said.
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