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Executive Q&A: New Skirvin manager likes serving people on their most memorable occasions

Executive Q&A: A graduate of Oklahoma State University’s hotel and restaurant administration program, Brett Sundstrom has worked 21 years in the industry, mostly out of state, before returning to Oklahoma and the Skirvin Hilton, three months ago.
by Paula Burkes Published: March 9, 2014

When native Texan Brett Sundstrom visited Oklahoma City in 1989 to meet his future in-laws, the Skirvin Hotel, like much of downtown, was dark, vacant and boarded up.

Today, Sundstrom marvels in the fact that he serves as general manager of the iconic, historic and now award-winning Skirvin Hilton, which employs 170 and boasts 225 rooms and 20 suites.

In his 21 years in the hotel and restaurant industry, this is Sundstrom’s 15th move and, hopefully, his last, he said. “I see no need or desire to go anywhere else,” he said.

Sundstrom lived in Room 601 for three months, before temporarily moving in with his in-laws in southeast Edmond a few weeks ago. His family is due to move from Wisconsin here in late June.

Sundstrom, 43, sat down with The Oklahoman to talk about his career.

Among the many things he loves about working in the hotel and restaurant industry are the opportunities to make important decisions in real time and to serve people at some of their most memorable times, be it a wedding or important business meeting.

Here is an edited transcript:

Q: Tell us about your roots.

A: My paternal grandparents met on the boat over from Sweden. After earning a bachelor’s at USC and master’s at Brown, my grandfather worked as an engineer for Cessna, and helped develop the false horizon airplane. My mother’s father was a WWII vet and Pearl Harbor survivor. My parents met in the San Francisco Bay area, where my dad was stationed and my mom worked as a flight attendant for American Airlines.

Q: And your childhood?

A: I was a military brat, and our family moved a lot, mainly between San Antonio, Texas, and Gaithersburg, Md., settling in Texas the middle of my sixth-grade year. My father worked 30 years as an occupational therapist with the Army, retiring as a colonel, that is, after traveling the nation as a lumberjack and playing a little minor league baseball for the Cincinnati Reds. He used to joke that he was a first baseman, but got stuck behind somebody named Pete Rose. My mom stayed home with me and my brother, who’s two years younger, until I was in middle school. Then she became a Mary Kay cosmetics saleswoman, rising to director. She’d drive us to school in a pink Pontiac and later, a pink Cadillac. Today, they live in Philipsburg, Mont.; my brother, who’s a graphic artist, lives in Bismarck, N.D.

Q: Where did you go to college?

A: I started out at Texas Christian University, where I intended to play soccer and study accounting. But then I broke my ankle and toe, and wasn’t having any fun in my business courses. I was lost and at a crossroads. It was the first time since I was 5 that I wasn’t competing in soccer, and I decided I didn’t want to work as an accountant in a cubicle all my life. Looking back, I think it was God’s plan for me to go to TCU. I met my wife, Martha, who’s from Edmond, in freshman orientation, and we started dating a few days before Christmas break. After our freshman year, I transferred to OSU to pursue a degree in hotel and restaurant administration, to which career testing at TCU pointed me. Martha, who was studying elementary education, followed me to Stillwater after we got engaged.

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by Paula Burkes
A 1981 journalism graduate of Oklahoma State University, Paula Burkes has more than 30 years experience writing and editing award-winning material for newspapers and healthcare, educational and telecommunications institutions in Tulsa, Oklahoma...
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•Position: The Skirvin Hilton, general manager

•Birth date and birthplace: April 18, 1970; San Pedro, Calif.

•Family: Martha McCormick Sundstrom, married 22 years; children Erik, 17; Karin, 15; and Sonja, 11.

•Education: Oklahoma State University, bachelor’s in hotel and restaurant administration with a minor in business.

•Professional contributions: Sundstrom recently was appointed to the board of directors for the Oklahoma Hotel and Lodging Association.

•Free time: Golf, church men’s group and volunteer opportunities, and watching his kids play sports.

•On the nightstand: “God is in Control” by Charles F. Stanley.

•Oscar-nominated films watched: “Gravity,” “Captain Phillips” and “American Hustle.”


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