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Facebook revamps its help center

Associated Press Modified: October 2, 2012 at 2:30 pm •  Published: October 2, 2012
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NEW YORK (AP) — If you've used Facebook, chances are you've needed help with reporting spam, un-tagging photos or understanding the site's ever-changing privacy settings over the years.

Facebook's redesigned help center aims to make it easier for users to navigate and find what they need help with on the site or its mobile applications.

Though it's only fully accessible on Facebook's website, the new help center is designed to look and feel more like a mobile app, said Terry Guo, product manager at the Menlo Park, Calif.-based social media company.

Finding answers has also been streamlined so that what might have taken five clicks of a mouse on the old help center will now take three or fewer, Guo said.

Instead of loading individual Web pages for new topics, for example, topics and answers to questions slide in and out when you click on them, which is faster.

The new help center is available to all users as of Tuesday. Users will see large icons representing six main topics, such as privacy basics, reporting problems or learning more about Timeline, the new profile page on Facebook. For people looking for help with a specific problem, the help center's search feature scans more than 5,000 "frequently asked questions" to suggest answers on everything from reporting spam and changing a relationship status to managing public pages.

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