Changes to be instituted at Emergency Medical Services Authority, according to management response to a highly critical audit released last month:
The authority will develop a policy to disclose potential relationships that could influence business decisions.
The authority will provide costs and benefits of organizational memberships as part of the annual budget approval process.
The authority will draft a request for proposals for billing and collections services.
The authority will work with the city of Tulsa utility department to determine ways to upgrade its addressing data systems.
The authority will work with its paramedic contractor to develop a process of improving its billing.
The authority will develop a written policy regarding conflicts of interest.
The authority will undergo a cost-benefit analysis with the vendor that manages its billing system to see if discounts for ambulance service subscribers can be automated.
The authority will work with its Board of Trustees to implement best practices and procedures as well as to address expenditures.