A Paris-based company says it will fight a U.S. judge's ruling against its attempt to force a Utah couple to pay a $3,500 penalty over a critical online review.
Descoteaux Boutiques SARL, the parent company of online retailer Kleargear.com, issued separate statements this week saying John and Jen Palmer of Layton were aware of the company's "non-disparagement clause" in its sales contracts with customers.
"The non-disparagement agreements are not new among employees, partners and customers across the globe," Kleargear.com spokesman Vic Mathieu said in a statement. "Our sales contract is enforceable under the laws of the United States because business transactions are exempt from First Amendment rights ... If a customer disagrees with any merchant of policies, they are free to shop elsewhere."
U.S. District Judge Dee Benson entered a default judgment on April 30 in favor of the Palmers after Kleargear.com failed to respond to the couple's lawsuit over the $3,500 penalty. He ruled the Palmers owe nothing to Kleargear.com, but the gadget retailer owes them a sum to be determined at a June court hearing.
Jen Palmer posted a critical review about Kleargear.com on RipoffReport.com after her husband never received two gifts he ordered for her, prompting Kleargear.com to notify the couple in 2012 that they had 72 hours to remove the negative review or pay $3,500 because it violated the non-disparagement clause.
The couple refused, saying the clause was not in effect when the items were purchased and the terms violated the First Amendment. They also note RipoffReport.com has a policy of not removing posted reviews.
Mathieu said Descoteaux Boutiques was never properly served the lawsuit in Paris under terms of the Hague Convention. He accused the couple's attorney, Scott Michelman of the Washington, D.C.-based nonprofit Public Citizen Litigation Group, of concealing that information from the court to improperly obtain a default judgment against the company.
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