Canadian musician Dave Carroll had a guitar smashed after a flight in 2009, and wrote a song and book about it, both called "United Breaks Guitars." Carroll's online video of his song was so popular — and so damaging to United Airlines — that it has become a business case study on how social media can harm a company's image.
More than 30 members of Congress signed a letter this week to Transportation Secretary Anthony Foxx complaining about the delay.
"We understand the budgetary pinch that many agencies have found themselves in, but the relatively modest cost of promulgating this rule should not have hindered its completion," the letter said.
Musicians depend on their instruments for their livelihoods, the letter noted.
"We don't expect our airlines to carry a tune, but we do expect them to carry our precious instruments safely," Rep. Jim Cooper, D-Tenn., who organized the letter, said in a statement.
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