As for why she's stayed in the business for so long — it's the people.
“I've had so many of the same people coming to me, some of them until they died,” she said. “You can't please all of the people. I've had people quit on me and that hurts. It's part of the business. But when you get that bond with a family it makes you happy.”
Miranda Marshall holds Nathan as Hankins gives her son his first haircut. She thinks back to when she cut her hair.
“I'm so happy she was able to give Nathan his first haircut,” Marshall said. “She gave me my first haircut. I don't remember it but I have the pictures of it. She's just one of the sweetest people I've ever known. She would give you her last dollar if you ever needed it. We love her like she is a part of our family because in a lot of ways, she is.”