NEW YORK (AP) — Home Depot says it's offering free identity protection services, including credit monitoring, to those customers who might be potentially hurt by a possible data breach at the home improvement chain.
The company also said Wednesday that it's working with leading security firms Symantec and FishNet Security to help it investigate a possible data hacking.
The moves come as Home Depot is trying to reassure customers that it's doing all it can the day after it learned of "suspicious" activity that pointed to a breach. It said Tuesday that it was working with both banks and law enforcement.
The possible data breach at Home Depot was first reported by Brian Krebs of Krebs on Security, a website that focuses on cybersecurity. Krebs said multiple banks reported "evidence that Home Depot stores may be the source of a massive new batch of stolen credit and debit cards" that went on sale on the black market earlier Tuesday.
"Our forensics and security teams have been working around the clock since we first became aware of a potential breach Tuesday morning," said Paula Drake, a Home Depot spokeswoman in a statement." There is no higher priority at this time than to rapidly gather the facts so that we can provide answers to our customers. We know these types of incidents can cause frustration and concern and we apologize for that."
Home Depot emphasized that in the event of a breach, customers will not be responsible for any possible fraudulent charges. It said that the financial institution that issued the card or Home Depot are responsible for the charges. It also encouraged customers to closely monitor their accounts and reach out to their card issuers if they notice any unusual activity.
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