Customer Support

Frequently Asked Questions

1. Why should I register/create a NewsOK account?
   Creating a NewsOK account will allow you to login to NewsOK, comment on articles, and submit letters to the Editor. Your NewsOK account allows you to update your profile settings and receive newsletters. You can choose from the following newsletters: Breaking News Headlines, Daily News Headlines, Entertainment Headlines, Account Updates, Parties Extra, Recipes, Specials-Discounts, Sports Headlines, Business, Commercial Real Estate, Obituaries, and Mood. If you are a print subscriber, you can also use your NewsOK login to get free access to all of our digital products: iPad, iPhone, Android smartphones and tablets, The Oklahoman print replica, and The Oklahoman Archives.
2. Do I need an account number to register for NewsOK?
   No. However, if you are a subscriber to The Oklahoman Print Edition, your newspaper subscriber account number will allow you to access to premium areas of NewsOK like The Digital Oklahoman and our historical newspaper archives at no extra cost. Your newspaper subscriber account number is also known as the Business Partner number, and is listed on your invoice.
3. How do I retrieve my account number if I do not have it?
   If you are unsure of your account number, click on the “click here to look it up” function in your Profile Settings. You will need to provide your house number ONLY for example, “1400”, and also the phone number listed on your account. You can also call 1-877-98-PAPER (1-877-987-2737) to inquire about your account number.
4. As a subscriber to The Oklahoman, how do I get free access to The Oklahoman's digital products?
   Select Subscribe from the NewsOK menu. Click the Activate button on the Digital Pass offer, and follow the instructions. Using your NewsOK account, you'll go through a couple of steps that will validate that you're a print subscriber. Then, you'll be sent to a page from which you can link to all the digital products.
5. How do I comment on an Article?
   In order to comment on a NewsOK article, please make sure you are logged in to NewsOK. If you do not have a NewsOK account, you will need to register. If you are already logged in, look for the "Show/Hide Comments" panel. It will appear at the bottom of the article. Make sure that the "Open by default” option is checked. You may type your comment in the text box provided under "Add New Comment".
6. Why am I unable to comment on some articles?
   Not all articles are open for commenting. Please take some time to read our Commenting and Posting Policy and Terms of Use at the following link: http://www.newsok.com/commenting-policy.
7. How do I sign up to receive newsletters from NewsOK?
   Login to your NewsOK Account.
   

   1. Go to your settings. At the top right side of your screen, you will a “My Settings” link.
   2. On your settings page, in the third column, you will see the “Email Newsletters” list.
   3. Select the newsletters you would like to receive by clicking on the check boxes.
   4. Click on the Save button.
8. How do I unsubscribe from receiving newsletters from NewsOK?
   Login to your NewsOK Account.
   

   1. Go to your settings.
   2. Deselect the newsletters by un-checking your previous selections
   3. Click on the Save button.
9. What is the difference between The Digital Oklahoman and the Oklahoman iPad Edition?
   The Digital Oklahoman is an exact replica of the printed version of The Oklahoman. It provides all of the articles, photos, and advertising as it appears every day for our home delivery subscribers. The Oklahoman iPad Edition provides access to the same stories as The Digital Oklahoman, but also provides access to additional multimedia elements like photo galleries and videos. And, the user interface has been developed specifically to provide a premium end-user experience that takes advantage of the capabilities of modern tablet devices.
10. Is it possible to login to two iPads with the same subscription?
    Yes, it is possible. Your iPad Edition subscription is not currently tied to a specific device. This is intentional and is offered as a courtesy to our users, so users can temporarily use another device. We realize that this has the potential to be abused, so we ask our users to please obey the rules. For those lucky enough to have more than one iPad per household, we welcome you share the subscription with those of your immediate family within the household. For all others, please don't share your login.
11. Why am I unable to swipe to the rest of the article on my iPad? When I swipe, I go to the next page.
    You may be swiping in the wrong spot on the article. You should only swipe your finger across the text to get the rest of the article. If you are swiping across the page instead of the text, it will take you to the next section and not the next part of the article text. If this happens, you can swipe the other direction (left to right instead of right to left) which will take you back to the article you were reading.