International Communication Goes Beyond Words

By Rick Steves Modified: July 9, 2013 at 11:55 am •  Published: July 9, 2013
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The language barrier used to be a big problem for American travelers. I remember leading tour groups through France and was constantly impressed at how Americans expected the French to speak English. People would go to the post office in some little town and be frustrated because there was no help in English and the people weren't friendly. I had to explain to them that small-town French postal clerks are every bit as speedy, cheery, and multilingual as they are here in the USA.

      But, in the last generation, English has become the common language of travel. These days in Europe, anyone who’s young, well-educated, or working in tourism is very likely to speak English, and many signs and menus are in English as well. But even when you have to resort to pantomime skills, it's satisfying--and fun--to bridge the language barrier. Despite over 30 summers of travel through Europe, I'm still a monoglot and yet manage to connect with the local people wherever I go.

      It's polite to at least begin your encounters and transactions by trying to speak in the language of the country you're visiting.Learn and use the words for hello, excuse me, please, thank you, and goodbye.

      I start conversations by asking "Do you speak English?" in the local language. In France, it’s "Parlez-vous anglais?" In Germany, "Sprechen Sie Englisch?" For help, bring a small dictionary or a phrase book with a menu reader--either in print or on your smartphone--and a good supply of patience.

      If the person doesn't speak English, I do my best in his language. Generally after I butcher a couple of sentences, he'll say, "Actually I do speak a little English." OK, your friend is speaking your language. Do him a favor by speaking slowly and clearly. Enunciate. No slang, no contractions.Keep things caveman-simple. Instead of asking, "Can I take your picture?" point to your camera and ask "Photo?"

      Risk looking like a fool: To get air mail stamps, you can flap your arms like wings and say "tweet, tweet." If you want milk, moo and pull two imaginary udders. Remember that self-consciousness is the deadliest communication killer. With gestures and thoughtfully simplified words, you're communicating.

      Plan ways to connect with locals. Bring photos from home and introduce your family. Play cards or toss a Frisbee. Bring a small note pad and draw what you mean.

      Communication requires an awareness of culture as well as words. For example, the French value politeness. Begin every encounter with "Bonjour (or S’il vous plaît), madame (or monsieur)," and end every encounter with "Au revoir, madame (or monsieur)." The key is to go for it with a mixture of bravado and humility. When you do make an effort to speak French, expect to be politely corrected--c’est normal. The French are language perfectionists--they take their language (and other languages) seriously. Because of this, they may be timid about speaking English less than fluently, so they might actually know more English than they let on--and you’ll probably find they speak more English than you speak French.

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