"The process is designed to get results by helping individuals navigate the services and resources available and provides accountability for identifying and coordinating services to address needs," she said.
Before hurricanes Katrina and Rita in 2005, there was no federal authority to fund disaster case management. Consequently, case management relied entirely upon donations and volunteers. Many of those affected found themselves in need of replacement housing, re-employment, and access to health care, child care and education services.
Case managers are expected to assess individual and family needs and connect people with the appropriate services both in the short and long term.