BOSTON (AP) — Massachusetts officials struggling to repair the state's hobbled health care website said Friday they're looking at the possibility of leasing or buying technology from states with functioning insurance sites.
Officials said that while they're speeding up the processing of insurance applications, the website still has serious flaws, and may ultimately be scrapped.
Before they take that step, they want to look at other options, including turning to other states where the process is much smoother, according to Sarah Iselin, a special assistant to Gov. Deval Patrick working to fix the site's problems.
"We're well aware that while there are states that unfortunately are in a similar position to ours where they don't have a website that is working well or in some cases at all, we're also aware that there are other states that are having a great experience," Iselin said. "Is there any technology that we could leverage, lease, buy from any of those states?"
Iselin said that although the Massachusetts website has "end-to-end functionality" for people pursuing unsubsidized insurance, the story is different for subsidized plans.
She said trying to fix the website by using technology from other states is one of four options being considered. The others include forging ahead with the current website contractor CGI Group, looking for a new vendor, or ditching the website and starting over.
Despite the website troubles, officials say they are making progress whittling down the backlog of people trying to sign up for health insurance.