BOSTON (CBS) – Jennifer Devereaux says she had a nightmarish experience earlier this week while traveling with her two daughters on board JetBlue flight 518 from New York to Boston, CBS Boston reports.
“It wasn’t about bad customer service at that point, it was about bad human decency. My daughter was sitting in a pool of urine and I couldn’t do anything about it,” Devereaux said. “And as a mom it just broke my heart.”
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