• Customer service is critical to business success

    | Published: Tue, Jan 27, 2015

    The Better Business Bureau’s Kitt Letcher shares ways businesses can improve their customer services practices.

  • Snowstorm threatens to paralyze Northeast

    Associated Press |
    Updated: 19 hr ago

    NEW YORK — Tens of millions of people along the Philadelphia-to-Boston corridor rushed to get home and settle in Monday as a fearsome storm swirled in with the potential for hurricane-force winds and 1 to 3 feet of snow that could paralyze the Northeast for days. Snow was coating cars and building up on sidewalks and roadways in New York City by evening, and flurries were flying in Boston. Forecasters said the storm would build into a blizzard, and the brunt of it would linger into Tuesday. As the snow got heavier, much of the region rushed to shut down. More than 6,500 flights in and out of the Northeast were canceled, and many of them may not take

  • Talbots in Woodland Hill Mall moves to smaller space

    By Laurie Winslow
    Tulsa World |
    Published: Tue, Jan 27, 2015

    TULSA — The Talbots store at Woodland Hills Mall closed in its current location Saturday but will reopen in a smaller space within the mall. Kelley Santiago, a public relations account manager with GPR/Goodman Public Relations, noted that Talbots is not leaving Woodland Hills Mall, but is relocating from its current 6,855-square-foot space to a smaller 5,588-square-foot space that houses a Hallmark store. Talbots opened the Woodland Hills store in 1996, she said. Santiago noted that details about what will go into the former Talbots location will be released soon. Established in 1947 in Hingham, Mass.

  • Oklahoma City councilman seeks appeal of decision to raze Union Bus Station

    By Steve Lackmeyer
    Business Writer |
    Published: Tue, Jan 27, 2015

    Demolition of the building was approved by the Downtown Design Review Committee to make way for a parking garage.

  • American Energy hires former Chesapeake exec Jennifer Grigsby

    By Jay F. Marks
    Business Writer |
    Published: Tue, Jan 27, 2015

    Former Chesapeake Energy Corp. executive Jennifer M. Grigsby has been hired as chief financial officer of American Energy-Woodford LLC and American Energy-Mineral Holdings LLC.

  • At a glance: Northeast, mid-Atlantic prepare for wallop

    By The Associated Press | Updated: 19 hr ago

    The busy Northeast corridor was in line for a winter wallop that was predicted to bring up to 2 to 3 feet of snow from northern New Jersey to Maine. Here's what you need to know about the big cities and regions in the Northeast and mid-Atlantic: NEW YORK Up to 2 feet of snow was predicted, with the heaviest snow falling from about midnight Monday through Tuesday afternoon. About half the flights Monday at the region's three major airports were canceled. New York City streets will only be available to emergency vehicles starting late Monday, when the subway system was shutting down. All Broadway theaters were closed.

  • Thousands of flights canceled as storm descends on the East

    By The Associated Press | Updated: 19 hr ago

    THE STORM The nor'easter was predicted to strengthen off the southern New England coast. Snow was expected to intensify and become heavy beginning Monday evening in Philadelphia, central New Jersey and New York City, Monday night in Boston and early Tuesday in Maine. SNOWSTORM VS. BLIZZARD The National Weather Service issued a blizzard warning for a huge swath of the region, meaning potential whiteout conditions as heavy snow swirls amid gusting wind. The weather service says a blizzard includes sustained or frequent wind gusts of 35 mph or greater and considerable falling snow that lasts for at least three hours. This storm is expected to last up to 36 hours

  • Eye socket may offer options for brain surgery

    Associated Press |
    Published: Tue, Jan 27, 2015

    WASHINGTON — Doctor after doctor said removing the tumor causing Pamela Shavaun Scott's unrelenting headaches would require cutting open the top of her skull and pushing aside her brain. Then one offered a startling shortcut — operating through her eyelid. The idea: Make a small incision right in the crease and sneak past the eyeball into the hard-to-reach center of the head. “The nice thing about it is, we have to saw off much less of your head,” is how Dr. S. Tonya Stefko of the University of Pittsburgh Medical Center explains it.

  • Hollywood Sign seekers disrupt neighborhood

    By JOHN ROGERS | Published: Tue, Jan 27, 2015

    LOS ANGELES — Like pilgrims flocking to a holy shrine, they come from all over the world to pay homage, not to a deity but to something similar — the people they see on TV and in the movies. They are the seekers of the Hollywood Sign, that symbol of the Land of the Rich and Famous. Unlike visitors to other sites, Hollywood Sign seekers can't just take a bus or join a tour group. Arriving at the sign that towers magnificently over Los Angeles' skyline requires traipsing through a densely populated hillside neighborhood of 20,000 people.

  • Five things to know about Obama's move to protect refuge from drilling

    Associated Press |
    Published: Tue, Jan 27, 2015

    WASHINGTON — President Barack Obama waded into a decades-long fight over drilling in the Arctic National Wildlife Refuge over the weekend, announcing that his administration would pursue a wilderness designation for 12.28 million acres, barring drilling in most of the South Carolina-sized refuge. Obama's plans will require congressional approval. But if the Alaska delegation is any hint as to where things are headed, his proposal is going nowhere in a Republican-controlled Congress. On Monday, Rep. Don Young, R-Alaska, said Obama had gone “completely wacko.” Alaska Sen.

  • What's next after top court agrees to review protocols?

    By Michael Muskal
    Los Angeles Times |
    Published: Tue, Jan 27, 2015

    The U.S. Supreme Court has agreed to hear a challenge to Oklahoma's procedures on executing death row inmates, an action that opens the door to a ruling on how executions are handled across the nation. The court's action comes after a year in which convicted murderers executed in Oklahoma, Arizona and Ohio appeared to suffer and took many minutes to die. In response, death penalty opponents went to court, asking judges to halt executions and to review the procedures used to carry them out. The executions also prompted supporters of capital punishment to suggest that states return to older methods of putting people to death. The Supreme Court has ruled the death penalty constitutional, but questions

  • Technology briefs for Jan. 27

    | Published: Tue, Jan 27, 2015

    Technology briefs for Jan. 27, 2015

  • Oil and gas, livestock prices for Jan. 27

    | Published: Tue, Jan 27, 2015

    OIL AND GAS PRICES Oklahoma crude oil prices as of 5 p.m. Monday: Oklahoma Sweet: Sunoco Inc. — $41.50 Oklahoma Sour: Sunoco Inc. — $29.50 Oklahoma oil and gas drilling activity posted Jan 12: COMPLETION Alfalfa: Sandridge Exploration & Production LLC; Ann 2610 No. 3-29H Well; SW1/4 SW1/4 SE1/4 SW1/4 (SL) of 20-26N-10W; 253 barrels oil per day, 1,351,000 cu-ft gas per day; TD 10,869. Garfield: Sandridge Exploration &

  • Deaths

    | Updated: 19 hr ago

    ADA Allison, Naomi Elizabeth, 80, retired, Oklahoma Tax Commission, died Sunday. Services 2 p.m. Wednesday, First Free Will Baptist Church (Criswell, Ada). Chiles, Charles Rosevelt, 57, volunteer, Ada Boys and Girls Club, died Saturday. Services 10:30 a.m. Tuesday (Criswell, Ada). Woltman, Michael, 44, died Monday. Services pending (Affordable Cremation Service, Oklahoma). ARDMORE Taylor, Barney L., 79, retired, Oklahoma Gas and Electric Co. distribution operator, died Friday. Services 2 p.m. Tuesday

  • Rape charges re-filed against Tipton teacher

    By Jennifer Palmer
    Staff Writer |
    Updated: 19 hr ago

    Former Tipton Public Schools teacher Laura Cowan is accused of having illicit sexual contact with multiple students.

  • Oklahoma City woman pleads guilty to manslaughter in fatal stabbing

    By Matt Dinger
    Staff Writer |
    Updated: 19 hr ago

    Sandra Guadalupe Gonzalez, 32, pleaded guilty Monday to first-degree manslaughter in Oklahoma County District Court. She will serve 10 years in prison in connection the fatal stabbing of James Lukes, 34, in September 2013.

  • Survivors gather at Auschwitz amid events marking Holocaust anniversary

    By VANESSA GERA, Associated Press | Published: Tue, Jan 27, 2015

    POLAND Krakow — The evening before official commemorations marking the 70th anniversary of the Soviet army's liberation of the death camp in Nazi-occupied Poland, dozens of Auschwitz survivors traveled an hour and a half by bus from Krakow to Oswiecim, the town where the Auschwitz-Birkenau State Museum is located.

  • World news briefs

    From wire reports | Published: Tue, Jan 27, 2015

    Americas ARGENTINA Buenos Aires — President Cristina Fernandez called on Congress to dissolve Argentina's intelligence services in the wake of the mysterious death of a prosecutor, strongly denying his accusations that she had sought to shield former Iranian officials suspected in the 1994 bombing of a Jewish center. In a nationally televised address late Monday, her first since the death of prosecutor Alberto Nisman hours before he was to give potentially explosive testimony on the alleged cover up, Fernandez said her proposal to create a new spy agency would be presented to lawmakers by the end of the week.

  • Duncan man sentenced as accessory to murder in Australian baseball player's shooting

    By Nolan Clay
    Staff Writer |
    Updated: 19 hr ago

    Oddesse John David Barnes is sentenced to 12 years in prison and 13 years on probation

  • Fatality accident reported in Edmond

    FROM STAFF REPORTS | Updated: 19 hr ago

    Edmond police worked a fatality accident near Second Street and Vista Lane. The accident involved two vehicles and a motorcycle.