Instead, we interfere — we get defensive and interrupt, too often using words we later regret and wish we could take back. Then we wonder why the other person will no longer communicate with us. It is simple: We didn’t listen. We didn’t hear — usually because a person is not saying what we wanted.
“Never miss a good chance to shut up” might be a piece of wisdom worth heeding — in the family, with friends or on the job. Amazing what we might learn.
Charlotte Lankard is a licensed marriage and family therapist in private practice. Contact her at firstname.lastname@example.org.