WASHINGTON (AP) — "That is not how GM does business."
With statements like that, new CEO Mary Barra is trying to distance the General Motors she now leads from the overly bureaucratic company whose inattention to its customers helped land it in bankruptcy in 2009.
But it's clear from her appearance before Congress this week that she faces a difficult task. Documents submitted by GM ahead of a House subcommittee hearing Tuesday show that cost was a major consideration when the company declined a decade ago to implement fixes to an ignition switch used in small cars.
That switch is now linked to 13 deaths, and Barra, less than three months after taking over as CEO, finds herself thrust into one of the biggest product safety crises Detroit has ever seen.
Since February, GM has recalled 2.6 million cars — mostly Chevrolet Cobalts and Saturn Ions — over the faulty switch, which can cause the engine to cut off in traffic, disabling the power steering, power brakes and air bags and making it difficult to control the vehicle. The automaker said new switches should be available starting April 7.
At a hearing on Capitol Hill before a House subcommittee, Barra acknowledged under often testy questioning that the company took too long to recall cars equipped with the switch. At a press conference after the hearing, she said it "angers me that we had a situation that took more than a decade to correct."
Barra promised changes at GM that would prevent such a lapse from happening again. "I think we in the past had more of a cost culture," she said, adding that it is moving toward a more customer-focused culture.
Barra herself is a product of the old GM. In more than three decades at the company she has held numerous positions, and was the head of product development before being named CEO.
Barra will be back before Congress Wednesday, this time testifying before a Senate subcommittee.
As relatives of the crash victims looked on intently, Barra told committee members that she didn't know why it took years for the dangerous defect to be announced. And she deflected many questions about what went wrong, saying an internal investigation is underway.
Barra did acknowledge, however, that GM used the ignition switch even when it knew the part didn't meet its own specifications. When she tried to draw a distinction between parts that didn't meet specifications and those that were defective and dangerous, Rep. Joe Barton, R-Texas, shot back: "What you just answered is gobbledygook."
Committee members repeatedly asked about decisions that prevented GM from recalling the cars much sooner.
GM has said that in 2005, company engineers proposed solutions to the switch problem, but the automaker concluded that none represented "an acceptable business case."