DALLAS — The NFL knew last week there were problems with the installation of temporary Super Bowl seating sections and hoped until hours before kickoff that they could be fixed.
“At the end, we just ran out of time,” NFL executive vice president Eric Grubman said Monday.
Four hundred people were forced to give up their seats for the Green Bay Packers' 31-25 victory over the Pittsburgh Steelers on Sunday night, and instead had to watch the game on monitors or use standing-room platforms in corners of Cowboys Stadium.
Another 850 fans were moved from their seats in the temporary sections to other seats.
“It was obviously a failure on our behalf, and we have to take responsibility for that,” NFL Commissioner Roger Goodell said. “We had, obviously, a lot of challenges this week. There were a lot of things we were trying to deal with. But there's no excuses. When you put on an event like this, you know you're going to have those sorts of challenges.”
While saying that, overall, the stadium exceeded the expectations for a Super Bowl host, Cowboys owner Jerry Jones also acknowledged the seating blunder and reached out to the fans affected by it. “We deeply regret their Super Bowl experience was impacted by this error, and we share that responsibility with the NFL,” he said in a statement.
Goodell said the league would give tickets for next year's Super Bowl to the 400 fans left without a place to sit Sunday. The league already had said it would offer those 400 people refunds of triple the face value of their Steelers-Packers tickets.
A total of about 15,000 temporary seats were added to $1.2 billion Cowboys Stadium, and Sunday's attendance was announced at 103,219, just short of the Super Bowl-record 103,985 who were at the Rose Bowl for the 1980 NFL championship game.
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