NY regulators: Fla. energy co. must fix marketing
ALBANY, N.Y. (AP) — New York regulators have ordered a Florida company that provides energy services to stop what it says are deceptive marketing and account transfer practices or face being barred from operating in the state.
The Public Service Commission says Fort Lauderdale-based Liberty Power was the subject of 186 customer complaints last year, compared to 26 in 2011. Most involved claims Liberty sales people misrepresented themselves, misled customers and enrolled some without being authorized, an illicit transfer of an account from another business known as "slamming."
Liberty provides an alternative to utility customers in many areas of the state.
Leah Lopez, Liberty's chief operating officer, says Thursday the company won't "tolerate poor marketing practices" and will immediately address the PSC's concerns.
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