Oklahoma City columnist finds herself a victim of Caller ID 'spoofing'

To disguise their identities, unscrupulous telemarketers can deliberately falsify their Caller ID information, stealing the names and numbers of innocent consumers.
by Paula Burkes Modified: January 15, 2014 at 3:00 pm •  Published: January 14, 2014
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I recently learned that I'm a victim of a form of identity theft.

Someone has hijacked the number of my landline phone to make outbound sales calls to people — hiding behind my name and number which is popping up on the Caller ID on their phones. The phenomenon is called “spoofing” and been around for several years.

Here's what happened: A few weeks ago, I started receiving calls from people saying they just missed a call from my number; “Did you just call me?” I hadn't.

I ignored the irritation until Thursday night, when I received four or five calls in a row around 5:30 p.m., which now makes sense as that's when many people arrive home from work. While I was explaining to one person that I'd fielded similar calls from others and I hadn't called them or her, two other folks left messages. One man said he had a hurt hand, and apologized that he didn't answer my call in time. Another lady bawled me out for hanging up in her ear.

The unjust reprimand finally prompted me to call the Cox Communications, my carrier. My first two calls, to separate customer service representatives, were less than fruitful. The first man suggested changing my number. The second gal explained how I could block calls from the incoming numbers, of which I'd made a log. But I wanted to keep my long-standing number.

Finally, the third rep listened and passed my complaint to their help department, which knew about spoofing. The help desk expert who followed up explained that spoofing is a crime, and that these calls aren't robocalls, or being placed by an automatic outbound dialer, but by singular or small-group telemarketers who captured my number through a telephone directory posted on the Web.

She offered to change my number to an unlisted one, but that comes with a fee of $4 a month, likely more with taxes and fees. I'm too cheap. Plus, my number already has been stolen.

Meanwhile, she on my behalf did file the infraction with the Federal Communications Commission at fcc.gov. After we hung up, I went to the website, searched for “spoofing” and found even more information.


by Paula Burkes
Reporter
A 1981 journalism graduate of Oklahoma State University, Paula Burkes has more than 30 years experience writing and editing award-winning material for newspapers and healthcare, educational and telecommunications institutions in Tulsa, Oklahoma...
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