“I gave up on the customer service. No one seemed to be able to recall or give me answers that I requested, which gave me the distinct impression that they were being deceptive,” McEuin said in a statement in response to The Oklahoman.
McEuin no longer drives for Uber. He says he received no support from the company after the incident and that he was never trained on how to deal with altercations with passengers.
“... (A)fter conversing with Uber about this situation, they had no rules or procedures that I was made aware of during my hire or trained on during employment that discussed the correct procedures to take if this situation happened,” McEuin said in an email. “Which is why I decided to quit because they didn’t sound like a reputable company, and I didn’t feel safe driving for them anymore. They also would never give me a straight answer when I requested information about the status of the situation and their actions.”
According to an Oklahoma City police report filed after the altercation, McEuin claims Mazaheri and his fiancee began to complain loudly about the route he was taking to Edmond after he picked up the couple in downtown Oklahoma City.
McEuin pulled over in to the parking lot of an Arby’s restaurant at NW 23 Street and Interstate 44 to drop the couple off, but Mazaheri’s fiancee refused to exit McEuin’s vehicle, slapped him and tore off his hat from the back seat of the car, according to a police report.
McEuin also told police that Mazaheri grabbed him by the shirt and that he “feared for his safety,” according to the police report.
No criminal charges have been filed in the matter.