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Oklahoma City Zoo sets new attendance record

The Oklahoma City Zoo broke its previous attendance record by nearly 7,000 visitors in the fiscal year that ended June 30.
by Matt Patterson Modified: July 26, 2012 at 6:23 pm •  Published: July 27, 2012

There has also been an increased emphasis on customer service. Put simply, Scott said, people who have a good experience tend to come back. He said the zoo's staff — from marketing to concessions — have played a large role in the attendance totals.

“If someone waits in a long line for a hamburger, they're not thinking about the cool animals we have here,” Scott said. “Good customer service is just good business.”

ZooFriends also plays a role. That organization has about 26,000 households on its membership rolls. ZooFriends is a nonprofit founded in 1954 to support and promote the zoo. Members receive unlimited admission and discounts on concessions, among other benefits.

Scott said the zoo is budgeting for 925,000 visitors this fiscal year, which began July 1, but there's no guarantee they will hit that number.

“We shouldn't expect to set annual records year after year but I don't think we've hit our ceiling at all,” Scott said.

by Matt Patterson
Matt Patterson has been with The Oklahoman since 2006. Prior to joining the news staff in 2010, Patterson worked in The Oklahoman's sports department for five years. He previously worked at The Lawton Constitution and The Edmond Sun....
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