Oklahoma credit card users are less likely to complain about their credit card companies than customers in other states, according to an analysis of complaint data to federal regulators.
In 2013, credit card customers in Oklahoma filed 2.2 complaints per 100,000 residents with the Consumer Financial Protection Bureau, compared to the national average of 4.1. The analysis was done by ValuePenguin, which researches the features and performance of credit cards.
The Consumer Financial Protection Bureau was established following the global financial crisis that began in 2007. The federal agency — set up by the Dodd-Frank Act of 2010 — began collecting consumer complaints about financial services in 2012.
ValuePenguin found residents of the District of Columbia complained the most about their credit cards in 2013, with a rate of 14 complaints per 100,000 residents. Mississippi and North Dakota residents had the lowest rates, at less than 1.5 complaints per 100,000 residents.
Among the six largest banks studied, Capital One and Citibank had the highest complaint rates, ValuePenguin found. They were followed by Bank of America, Discover, Chase and Amex. To get the complaint rates, ValuePenguin divided the number of complaints in 2013 by the card issuers’ total purchase volume.
More than 13,100 complaints about credit cards were filed with the federal agency in 2013. Most complaints were over billing disputes, but others covered fraud, interest rates, account closures and rewards programs.Read ValuePenquin's report
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To file a complaint with the Consumer Financial Protection Bureau, go to consumerfinance.gov/complaint.