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Oklahoma Gas and Electric Co. tops customer satisfaction study

Oklahoma Gas and Electric Co. returned to the top in J.D. Power's latest residential customer satisfaction study. It is the top-ranked large utility in the south region.
BY JAY F. MARKS jmarks@opubco.com Modified: July 17, 2013 at 8:34 pm •  Published: July 17, 2013
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For the second time in three years, Oklahoma Gas and Electric Co. has risen to the top of its region in a residential customer satisfaction study by J.D. Power.

OG&E amassed 683 points in the annual survey, which measures customer satisfaction by considering factors ranging from power quality and reliability to corporate citizenship. That is up 31 points from last year, when OG&E ranked third among large utilities in the south region.

OG&E's gain was among the largest in the country, said John Hazen, senior director of the energy practice at J.D. Power. He said the company's efforts to manage customers' electricity use and costs helped it score above the regional average in the price satisfaction category.

OG&E CEO Pete Delaney said the company's status as the top large utility in the region is a tribute to its employees' customer service efforts.

“This award is a demonstration of our goal of consistently maintaining a customer focus in everything we do, from the generation and delivery of reliable power to the design of programs, such as SmartHours, and the delivery of quality customer service,” said Pete Delaney, CEO of OG&E's parent company. “Through this award, our residential customers are saying we're continuing to achieve that goal.”

The study's results are based on interviews with more than 100,000 utility customers nationwide.

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This award is a demonstration of our goal of consistently maintaining a customer focus in everything we do, from the generation and delivery of reliable power to the design of programs, such as SmartHours, and the delivery of quality customer service.”

Pete Delaney,
CEO of OG&E's parent company

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