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Oklahoma Gas and Electric Co. tops J.D. Power customer satisfaction rankings in region for second year

J.D. Power ranked Oklahoma Gas and Electric Co. No. 1 in the south region among large electric utilities in its latest report on customer satisfaction. Public Service Co. Oklahoma came in at No. 23 among medium-size electric utilities.
by Paul Monies Modified: July 17, 2014 at 7:00 pm •  Published: July 16, 2014

Residential customers gave Oklahoma Gas and Electric Co. the top ratings in its category for the second year in a row in a J.D. Power survey of customer satisfaction for electric utilities.

OG&E scored 696 out of 1,000, coming in first in the large utility category in the south region. The average score in that region was 658.

OG&E had a rating of 683 in last year’s J.D. Power rankings, when it also was first in the southern region for large electric utilities.

Kathleen O’Shea, OG&E spokeswoman, said the rankings achieved by the utility were due to its employees.

“To achieve our region’s top ranking two years in a row shows our employees are really focused on the right thing: our customers,” O’Shea said.

Public Service Co. of Oklahoma scored 649, putting it in 23rd place in the midsize segment in the south region’s electric utilities. The average score in that segment was 664. PSO scored 640 in 2013.

PSO spokesman Stan Whiteford said the utility was encouraged by the upward trend in its scores.

“While we’d like to see a higher ranking and are always working hard to improve, we continue to be encouraged by the upward trend in our score, which is up nine points over last year and up nearly 60 points since 2009,” Whiteford said.

The J.D. Power survey looks at six factors: power quality and reliability; price; billing and payment; corporate citizenship; communications; and customer service.

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by Paul Monies
Energy Reporter
Paul Monies is an energy reporter for The Oklahoman. He has worked at newspapers in Texas and Missouri and most recently was a data journalist for USA Today in the Washington D.C. area. Monies also spent nine years as a business reporter and...
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J.D. Power residential

electric utility scores

Oklahoma Gas and Electric Co.

2010: 655/1,000

2011: 669

2012: 652

2013: 683

2014: 696

Public Service Co.

of Oklahoma

2010: 615/1,000

2011: 635

2012: 626

2013: 640

2014: 649

Source: J.D. Power


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