Oklahomans fed up with long lines and lengthy wait times at the Department of Public Safety driver testing sites soon may have a quicker option when applying for a new driver's license.
This week, three locations became the pilot sites for a new program that allows residents to schedule appointments with an examiner by using their computer or smartphone.
Locations at 728 E Interstate 240 Service Road in Oklahoma City, 28 E Main St. in Edmond and 14002 E 21st St. in Tulsa already are running the InLine OnLine web application.
“They'll actually be able to use their devices, smartphones, tablets or whatever, and they can actually see what a wait time is if they make an appointment or if they decide to go in and walk in and hope to get seen,” said Jeff Hankins, director of drivers license services.
Residents also can use the online system to make appointments for things like license renewal and out-of-state transfers at three other locations — 430 N Berry Road in Norman, 3190 W 21st St. S in Tulsa and 1635 S Main St. in Broken Arrow.
Officials plan to pilot the full program at the Oklahoma City, Edmond and east Tulsa locations for up to next year.
“If we can get this thing piloted and working well, we would like to get this thing expanded throughout the state within the year,” Assistant Commissioner Ricky Adams said.
Adams said once all of the locations are participating in the program, customers will be able to check wait times at all the nearest locations and choose the best option, rather than waiting longer at the closest one.
Walk-in customers still are welcome, and officials want to roll out a new queuing system for motorists who are willing to risk long lines. Testing locations would have a computer in the front lobby, allowing customers to sign in and receive a wait time.
Adams said they eventually want to incorporate QR codes so customers could simply scan the code with their smartphone and either have a seat or take care of other business and return at the appointed time.
Currently, the service is free to users, but eventually customers will be asked to pay a small service fee, said Rhonda Larson, process and systems integration manager. Larson said the fee shouldn't be more than about $3.
Citizens can try out the new system by going to www.ok.gov/dps/exam/scheduler/index.uii and clicking on the “Choose Service” button.