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Oklahoma Natural Gas tops residential customer satisfaction survey

The annual J.D. Power and Associates survey measures several areas of customer satisfaction, including billing issues, prices, corporate citizenship and customer service. Oklahoma Natural Gas tied another natural gas utility for the highest overall score in the country.
by Paul Monies Published: September 20, 2012
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The average monthly residential gas bill was $78, down from $87 a year ago.

“Each year, as natural gas prices continue to drop, satisfaction with price will continue to be positively affected,” said John Hazen, senior director of the energy practice at J.D. Power. “Additionally, both communication and customer service efforts by utility providers are also contributing to the overall satisfaction increases from last year.”

Meanwhile, customer satisfaction scores are higher at utilities offering energy-efficiency programs. Ballard said ONG recently won approval from the Oklahoma Corporation Commission for its latest energy-efficiency program, which educates customers on the benefits of natural gas and how to get rebates for high-efficiency gas appliances.

by Paul Monies
Energy Reporter
Paul Monies is an energy reporter for The Oklahoman. He has worked at newspapers in Texas and Missouri and most recently was a data journalist for USA Today in the Washington D.C. area. Monies also spent nine years as a business reporter and...
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