“Each year, as natural gas prices continue to drop, satisfaction with price will continue to be positively affected,” said John Hazen, senior director of the energy practice at J.D. Power. “Additionally, both communication and customer service efforts by utility providers are also contributing to the overall satisfaction increases from last year.”
Meanwhile, customer satisfaction scores are higher at utilities offering energy-efficiency programs. Ballard said ONG recently won approval from the Oklahoma Corporation Commission for its latest energy-efficiency program, which educates customers on the benefits of natural gas and how to get rebates for high-efficiency gas appliances.