Employees at the HeartLine call center were not especially busy Thursday, but call center employees were prepared for the call volume to increase as the winter storm continued.
"We are anticipating an increase in calls due to the storm. It usually happens after the power starts going out,” said Tom Taylor, director of development for the call center. Taylor said workers at the 211 line have more than 3,000 resources in a nine-county area available to get people the help they need. Taylor said they’re working with the state Office of Emergency Management to assist people. The 211 line connects people to health or human services needs and responds to a community crisis, which can include weather, Taylor said. Taylor said no shelters had been set up as of Thursday afternoon, but they were ready to do so depending on the weather. AARON CRESPO, Staff Writer