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Retailers using technology to combat checkout lines

by Jennifer Palmer Published: May 2, 2013

A Wall Street Journal story published Wednesday examined how retailers like Kroger, Walmart and McDonald’s are using technology to keep shoppers from waiting in long lines as they checkout. Kroger grocery stores, for instance, installed infrared cameras, which detect body heat, at the entrances and checkout lanes. The technology, long used by the military and law enforcement, has reduced the average shopper’s waiting time from four minutes to 26 seconds. Read the full store here.

by Jennifer Palmer
Investigative Reporter
Jennifer Palmer joined The Oklahoman staff in 2008 and, after five years on the business desk, is now digging deeper through investigative work. She's been recognized with awards in public service reporting and personal column writing. Prior to...
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