“It's an unusual situation,” says Neil Abrams of the Abrams Consulting Group, which focuses on the car rental industry. “Unfortunately, you can't go out and buy cars for a demand spike. You don't know how long it will last.”
Car rental companies were hesitant to speak about their own losses but Avis Budget Group Inc. says it removed from service 2 percent of its fleet from Philadelphia to Connecticut. The company did not say how many cars that was.
Auto rental companies respond
Outside of the holiday rush, car rental companies say there are enough vehicles available for drivers. Here's what they did to ensure a large enough fleet: