Sandy pushes airlines' on-time rate lower

Published on NewsOK Modified: December 11, 2012 at 12:02 pm •  Published: December 11, 2012
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Among the largest airports, travelers were most likely to arrive on time at Salt Lake City — 88.1 percent of the time — and most likely to be late at San Francisco — 63.6 percent of the time.

Passengers reported a slight increase in lost, damaged or delayed checked luggage — 2.83 mishandled bags for every 1,000 passengers, up 7 percent from a year ago.

Overall complaints about airline service jumped 50 percent, but the actual number, 1,300, was a tiny fraction of all air travelers. Few passengers bother to file a formal complaint with the government when things go wrong.

Southwest Airlines had the lowest complaint rate, followed by its AirTran Airways subsidiary. United had the highest rate of complaints, followed by American.